Support

Scale Systems, Inc. is known for its Fast Response Time and Excellent Service.

Our factory trained field service technicians support our Customers on a daily basis. We typically respond to service and support calls within an industry-leading 4-hour response time.

Our technicians are skilled troubleshooters with field-tested expertise in diagnosing industrial scale system issues which typically occur in your manufacturing plant or facililty. These solution providers are equipped with fully stocked vehicles to complete service calls with no lag time, which helps minimize undue downtime and keeps your business operating as efficiently as possible.

We service and support products made by all industrial weighing equipment manufacturers.

REPAIR & CALIBRATION SERVICES

Our service and support agreements are customized to fit your needs and guarantee quality, safety and precision. With tiered options including on-demand, 24/7/365 support and service-level agreement (SLA), our factory-trained and certified technicians are on-call when you need them, providing:

  • Repair and calibration support with direct-line access to manufacturers
  • Manufacturer warranty repairs
  • Break/fix services and support
  • Specialized support that increases the life expectancy of your equipment
  • Repair & calibration with NIST traceable standards
  • Over 250,000 pounds of certified test weights
  • Over 35 licensed, bonded and factory-trained service professionals
  • 5 heavy-duty test trucks for truck, rail and hopper scales
  • Technical expertise to service all makes and models of scale equipment
  • Fabrication services for custom truck, tank and floor scale accessories
  • Complete documentation for ISO/IEC 17025, ISO 9001, QS 9000 and other standard calibration requirements